Terms and Conditions

Terms & Conditions of Use and Terms of Trade

 

PLEASE NOTE: PRICES AND PROMOTIONS MAY BE DIFFERENT IN STORE

 

Your access to and use of pro-healthstore.co.uk (the “web site”) is subject exclusively and strictly to these Terms & Conditions of Use:

 

1) Pro Health Store Rights

 

Pro-healthstore.co.uk (“we/us”) reserve the right to via web order or phone orders:

 

1.1) Change or remove (temporarily or permanently) the web site (or any part of it) without notice to you and you confirm that we shall not be liable to you for any such change or removal: and/or

 

1.2) Change these Terms & Conditions of Use at any time, and your continued use of the Web site following any change shall be deemed to be your acceptance of such change. It is your responsibility to check the Terms & Conditions of Use regularly for changes. If you do not agree with any change to the Terms & Conditions of Use you must immediately stop using the Web site

1.3) *We reserve the right to hold any order due to checks made on personal details.

1.4) We will try to price match all enquiries. Unfortunately on some occasions we will not be able to do so if the price given is below our own buy price.

 

2) Third Party Links

 

We may provide links to other web sites or resources from time to time. Any such link to other web sites or resources is not an endorsement of such web site or resources and you acknowledge and agree that we are not responsible for the availability of and content on such web sites or resources.

 

3) Intellectual Property

 

3.1) You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material on the Web site, the Web site design, structure and graphics and all software and source codes connected with the Web site shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us.

 

3.2) You acknowledge and agree that the material contained within the Web site is made available for your personal non-commercial use only. You may only access, view, copy and/or print pages from the Web site for the sole purpose of you evaluating whether to and/or placing an order with us. Any other use of the material within the Web site is strictly prohibited.

 

 

5) Limitation Of Liability

 

5.1) The Web site is provided to you on an “as is” and “as available” basis without any warranty being given in relation to the Web site including (but not limited to) implied warranties of non-infringement, compatibility, security, accuracy or any implied warranty arising from course of dealing or usage or trade.

 

5.2) We make no warranty that the Web site will meet your requirements or will be uninterrupted, timely, or error-free, that defects will be corrected or that the site or the server(s) that makes it available are free of viruses or bugs.

 

5.3) We will not be responsible or liable to you for any loss of material uploaded or transmitted through the Web site

 

5.4) We will not be liable in contract, tort, negligence, for pre-contract or other representations (other than fraudulent or negligent representations) or otherwise out of or in connection with these Terms & Conditions of Use for: any economic loss (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or any special or indirect losses whatsoever.

 

 

6) Indemnity

 

You agree to fully indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including legal fees, arising out of any breach of these Terms & Conditions of Use by you or other liabilities arising out of your use of the Web site

 

7) Severance

 

Each provision of these Terms & Conditions of Use shall be construed separately and independently of each other and the validity of any one part shall not affect the validity of any other part.

 

8 ) Law

 

These Terms & Conditions of Use shall be governed by the laws of and you agree to submit to the exclusive jurisdiction of the English court.

 

9) Our Details

 

You may contact us via email info@pro-healthstore.co.uk All orders for goods made by you and accepted by pro Healthstore are subject exclusively and strictly to these Terms & Conditions of Trade:

 

1) Ordering

 

1.1) All orders made by you through the Websites are subject to acceptance by us. We may choose not to accept your order for any reason.

 

1.2) If the goods you have ordered are not available from stock we will contact you by email and you will have the option to:

wait until the goods are available from stock;

exchange for an alternative

cancel your order in accordance with our Cancellation & Returns Policy.

 

1.3) When making an order through the web site the technical steps you need to take to complete the order process are described in the Order Process section.

 

2) Description Of Goods & Prices

 

2.1) After we receive your order, we will confirm by email the details, description and price for the items you have chosen.

 

2.2) All details, descriptions and prices for the goods appearing on the Web site are correct at the time when the information was inputted. You should check any received goods on arrival to ensure that they are not faulty.

 

2.3) Prices that are reduced for sales and promotions are only valid for the specified period.

 

2.4) We reserve the right to adjust the price and specification of any item on the Web site at our discretion.

 

3) Right to Withdraw Items

 

3.1) We reserve the right to withdraw any items from the Web site at any time.

 

3.2) We will not be liable to you or anyone else for withdrawing any items from the Web site or refusing to process an order.

 

4) Age Of Consent

 

4.1) If you wish to order goods which may only be purchased by persons of a certain age by purchasing these products you are declaring you yourself of age.

 

4.2) If we discover that you are not legally entitled to order certain goods, we reserve the right to terminate all account facilities immediately, without notice, and we will not be obliged to complete the order.

 

5) Payment & VAT

 

5.1) The total cost of your order is the price of the goods plus card processing and delivery charges as set out at stage 3 “Confirm your Order”.

5.2) Payment can be made by Paypal only

 

 

6) Delivery & Risk

 

6.1) We dispatch items ordered by you as they are available using First Class Royal Mail in the UK,. The delivery charge is as set out in the checkout, payment & shipping and confirm order sections.

6.2) Orders will be sent to the delivery address that you have registered in “YOUR ACCOUNT”. We cannot be held responsible if this delivery address is wrong.

6.3) We will use our reasonable endeavours to ensure that the estimated delivery of 3-5 working days but we cannot accept any liability for late deliveries.

6.4) On occasion items may be Lost in the Post. If this occurs, you must follow the instructions set out in the Deliveries section.

6.5) Once the goods have been received by you, all risk of damage to, or loss of, the goods shall pass to you. If you intend to cancel your order in accordance with the Cancellation & Returns policy, you must keep good care of the goods pending their return to us.

 

7) Limitation Of Liability

 

7.1) To the fullest extent permissible under law, we disclaim any and all warranties of any kind (whether express or implied) in relation to goods purchased by you through the Web site Your statutory rights as a consumer are not affected.

 

7.2) Our liability in contract, tort, negligence, pre-contract or other representations or otherwise arising out of or in connection with these Terms & Conditions of Trade shall be limited in aggregate to all sums paid by you to us.

 

7.3) In any event, we shall not be liable to you under, or in connection with these Terms & Conditions of Trade in contract, tort, negligence, pre-contract or other representations (other than fraudulent or negligent representations) or otherwise for any economic loss (including without limitation loss of revenues, profits, contracts, business or anticipated savings) or for any special or indirect losses whatsoever.

 

 

8 ) Cancellation & Returns

 

Should you wish to cancel or return any of your goods, you may only do so. The packaging must be as received with the product un-opened and ready for us to re-sell. All Damages, cancellations & Returns must be notified via e-mail the same day (within 24 hours) All cancellations will be charged at a rate of £5.00.

Please allow 3-5 days for UK delivery & 10-14 days for EU delivery.

Any order errors must be reported to Pro Health Store within 48 hours; no exchange of product can be after this time.

Postal charges of exchanges and returns are at the cost of the consumer and we recommend you use Royal Mail registered post.

Please allow up to 14 days for any refunds to appear in your account.

PLEASE NOTE: IN SOME RARE CASES CONSIGNMENTS ARE LOST IN TRANSIT; THESE GOODS MAY TAKE UP TO 60 DAYS TO REACH THE CUSTOMER.

If you require more information on shipping costs, please contact us

info@pro-healthstore.co.uk

 

If you wish replacement goods to be sent, you must contact us within 28 days of your order being dispatched.

 

We will not send replacement items unless you have followed the above procedure.

 

9) Security & Privacy

 

you should review our Security Policy & Privacy Policy (which, for the avoidance of doubt, do not form part of these Terms & Conditions of Trade).

 

10) Changes To These Terms & Conditions Of Trade

 

We may change these Terms & Conditions of Trade at any time.

 

11) Severance

 

Each provision of these Terms & Conditions of Trade shall be construed separately and independently of each other and the invalidity of any one part shall not affect the validity of any other part.

 

12) Law

 

These Terms & Conditions of Trade shall be governed by the laws of and you agree to submit to the exclusive jurisdiction of the High Court.